Frequently Asked Questions
What are those black lines that run along the baseboards and the edges of the stairs?
How safe are your products and methods?
Do you guarantee your work?
What does it mean to be Certified?
Are you licensed and Insured?
What process do you use to clean carpet?
How long does the carpet take to dry?
Does your cleaning process soak the backing of the carpet?


1) What are those black lines running along the baseboards and the edges of the stairs?
 
 If you have light colored carpeting you might see dark lines on the edges of the carpet. This type of soil is called filtration soil. Filtration soil is caused by air passing through the carpet. This is often because of a pressure change in the room where doors are shut pushing air through little cracks in the stairwells and around the baseboards. Filtration soil can be very difficult to remove because it happens over a long period of time and isn't noticed until the buildup is considerable.

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2) How safe are your products and methods?
 
 We use the safest and most effective technologies in the industry. The products we use are all biodegradable safe for the environment and your home. Our detergents and rinsing agents do not contain any harmful solvents or other hazardous ingredients.

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3) Do you guarantee your work? 
 We offer you a 100% money-back guarantee. If you are not completely satisfied with the final result, we will return at no charge to reconcile the situation. If you are still unsatisfied, we will honor our 100% money back guarantee. The only reason we can make such an offer is because we believe in our service. Our equipment is reliable, and our processes are unsurpassable. Our priority is to exceed your expectations and serve you well.

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 4) What does it mean to be Certified?
 
 We are Certified by the IICRC (Institute of Inspection & Carpet Restoration Certification) in the areas of Carpet cleaning and Odor Control. As a Certified professional I follow the standards of the industry. I have been trained to follow the guide lines of my industry and adhere to the recommendations of both carpet manufacturers and the federal government.

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 5) Are you licensed and Insured?
 
 Because your safety and confidence mean so much, we are licensed and insured. 

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6) What process do you use to clean carpet?
 
 We clean according to the manufacturer recommendations. We use the "hot water extraction" method, also known as "steam cleaning". This process is used by 96% of all carpet cleaning companies. Most major carpet manufacturers recommend hot water extraction as the preferred method of cleaning.

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7) How long does the carpet take to dry?
 
 The normal drying time is anywhere from 6 to 12 hours. Elements such as weather conditions, room temperature and air flow can have an effect on the overall drying time.

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8) Does your cleaning process soak the backing of the carpet?
No, although our process rinses the carpet deep down, moisture does not penetrate the backing of the carpet. With our powerful truck-mounted equipment, your carpet is thoroughly rinsed, but left only damp to the touch. 

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